I have been trying to get medical information on t...

I have been trying to get medical information on the dog I am fostering and can't get anyone on the phone! The animal hospital finally called me back and told me that they don't keep the records - the main SPCA does. What? So you don't keep the records when you spay and vaccinate an animal? Really? I am pretty sure there are some laws on how long you are legally required to keep this! Needless to say I am still leaving messages on every telephone prompt I can because it is impossible to get a human. I am less than thrilled that I have a dog who is sick and that my vet can't properly treat her because we don't have the records.

I don't understand why there is not one person who can at least answer the phone.