Poor customer service in reference to shipping and...

Poor customer service in reference to shipping and assembly of slightly larger furniture. In my experience, a wardrobe. It is a joke, I wait at home to send it 6 hours (3 days because the date is changing) I do not appear or call at the last minute to say that they do not come, or that they come but that they mount it another day, they do not bring me the doors. I call a thousand times, they tell me that everything is correct, neither the transport company nor they take responsibility, they do not return the money when I cancel ... A SHAME