We stayed in one of their hotel rooms for a few ni...

We stayed in one of their hotel rooms for a few nights while we were in Palm Springs for a wedding. We found a huge cockroach in our room, but unfortunately all the other rooms were booked for the night. Upon request, they did completely redo our room, cleaned it thoroughly, and spray the room for bugs. During our stay, there were other weddings occurring near our room and we were unable to access the room for quite a while. The hotel did compensate by buying us drinks for that. Overall, our experience was not horrible, but we have stayed at other hotels in Palm Springs that we preferred more.