I know this is going to sound like a first world p...

I know this is going to sound like a first world problem knock but the only negative thing I have to say about this place is that their response to complaints is super random.

Housekeeping knocked on our door one morning and as I was walking to the door they keyed into the room. The housekeeper was apologetic and I understood that it was an honest mistake because I didn't yell a response to the knock. None the less they sent a fruit plate with a very apologetic note, and called twice during our stay to ask if anything else was wrong, and to apologize again. In my opinion it was a bit over the top for a simple mistake. the housekeeper had apologized for the intrusion and that really should have been the end of it but it felt like they were tripping over themselves to make amends that were really unwarranted.

Then later in our stay my wife ordered room service. It arrived half an hour later than they said it would and the food was luke warm. They called to ask how the food was, my wife told them the problem. They apologized, but it wasn't until we had checked out that we got a phone call offering us 30% off room service the next time we booked. We didnt ask for this they just offered it instead of taking it off our bill this time or better yet sending hot food the night of. It was just wierd in contrast to the tripping over themselves that they did when the housekeeper walked in. In case the Rimrock is reading this, sometimes a quick apology that is underwhelming is better than a drawn out one that is overblown.

Aside from that if you've made it this far, it's a nice quiet mountain resort, the view is good but spend the extra to get a room on the out facing side of the hall as all the inward rooms face the opposite wing and are visible to the restaurant patio which can be a bit awkward. The beds are nice, the fixtures are nice, the staff that you meet in the hall and at the front desk are very friendly and professional, and most of all its quiet with a great view, and just a short walk to the sulphur mountain gondola. The brunch buffet is very nice and has some really good potted yogurts that are quite nice.

Please note that as of our trip the pool was not open due to COVID, check with them before you go if you are wanting to swim while you are there.