Ashleigh

Review of KidZania London

Really sad and disappointed about our visit yester...

Really sad and disappointed about our visit yesterday (29th dec 17). I took my 7 year old nephew who has been visiting us from Hastings for Christmas, he was so excited about the day! When we arrived to collect our tickets there was a lady complaining at customer services and becoming quite aggressive, my nephew was quite scared! The lady dealing with the complaint was very flustered and it was becoming more heated as we were waiting. The staff don t seem to have the customer service skills required to deal with such varying volumes and needs of people and families!
When we got through to the check in part we queued for an hour to get through and the staff were under so much pressure to get us in they explained absolutely nothing not even what the wristbands did and then said any questions? We actually had so many but we simply couldn t ask as there were just so many people waiting and she was clearly rushing us through.

No one was at the desk when we walked in so nothing explained to us so we spent most of the first 30 minutes wondering around trying to figure out what to do. We didn t get ANY activities done because the queues were literally ridiculous (30 mins minimum) and my nephew just wanted to go home! It was hot and overwhelming and the staff just seem to be so focused on the conveyor belt of getting people in and out we both felt really overwhelmed and stressed.
Was a real shame. Judging by the reviews left by other people on here recommendations to this place are very limited and I wish I had checked before I went. The owner seems to only respond to positive reviews which is a shame as there are some huge organisational, operational and staff training and development flaws as they all seem incredibly unhappy in their jobs and not inspired to help at all, it literally feels like chaos. Will not revisit and will not recommend!