Sean Magee

Review of Dick Scott Nissan

Brought my truck in for repairs here several times...

Brought my truck in for repairs here several times - 2 or 3 of those times it was because the truck struggles to start, but never has it been fixed. A week ago I brought it in for a leak in the back window. I made an appointment 4 days in advance, brought the truck in at 9am, left it at service for the entire day. Never got a call back from them. I even called and the service receptionist told me she'd have someone call, but nobody called. So I showed up at 5:30pm, 30 minutes before they are about to close, and my service writer tells me they didn't fix my vehicle, that they need to order a part for it. I got upset because I dropped the truck off for the appointment 9 hours earlier, and they just now at 5:30pm tell me that they don't have the part? Why not call me sooner? His answer was "we have 160 vehicles in repair, your appointment is just to get the car looked at and make sure there is a problem, THEN we can make an appointment to fix it." So remember folks, your service appointment here, despite the fact that you might have to take off work to do it, is simply to get you another appointment for when the work can be done.