Holly Haley Review of UCH – LONE TREE ABMULATORY SUR...
I will start by saying the doctors, MAs, and staff...
I will start by saying the doctors, MAs, and staff are all very friendly. That being said we have left the practice after 2 years after constant scheduling issues and miscommunications. On 3 separate occasions we arrived at the clinic for a scheduled Appt and were told by staff that either we were at the wrong time (which we weren t because I had confirmations) or whomever scheduled our appt had scheduled the wrong type and we would have to come back in. If you actually get seen I would expect a 2.5- 3 hour experience between waiting in the lobby, waiting in the exam room and waiting for vaccines. Doesn t matter if you do the super early morning spots either - you will still wait. I once waited 90 minutes for a vaccine in an exam room with a very anxious toddler only to be told that they were actually out of the vaccine and forgot to tell me. Another time we had to reschedule a flu shot (where I had hauled the same toddler to the clinic for a 6:30AM Appt) due to a trainee having issues of getting the vaccine unlocked. Again, great staff but not worth the long waits and constant scheduling issues.
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