kiikid

Review of Health Point

Very sad very good hospital with great treatments ...

Very sad very good hospital with great treatments ,doctors and medicine can t be found in another hospital in UAE but the management is not good at all.
First time they made me wait more than a week and half to get the medicine it took lot of time no one from the hospital help me at all they make me call Dr to make request for the medicine several time and all the time they blame the insurance they didn t approved which was not true at all the medicine was approved but they don t call us. I though it is like one time issue !!
But again this time 10 days they claim again the issue with insurance after what they make face days of waiting time is just normal problems can be solved in few hours in other hospitals.
The issue with employees they don t want to help at all, it is not like something to help , it is the job of people that they inform you at least that you need to update you insurance or this medicine is not approved by insurance they never call or inform us.
They really don t care at all they do is just blame others for no reason, they first answer they give it is rejected from the insurance completely lies he even didn t look at the system that make sure of the issue i was approve from the insurance all that why i called just ask when i should visit the hospital to collect the medicine.
I got crazy i called the insurance to see the reason they say there aren t any request form hospital and they didn t reject anything I called again he said no the Dr didn t make the order i called the dr she say i made the order and make print screen and send it for you to believe me It took from me days till i solve the issue.
You sit there for hours till they call your number and collect the medicine 2-3 hours when you ask why this long time the only answer is insurance didn t approve. The same insurance we go to other hospital max take 15 min approvals very slow process. and the number of patients is not that big at all they make people waiting long time for nothing.
The pharmacy close 4 o clock. Many government hospital keep there pharmacy 24 hours open to collect the medicine anytime the patients can arrive depending on their personal time.
I need to take day off from my work and stay in hotel to collect the medicine!!! It is really crazy.

The call center very bad they just do their best to hangout the call they refuse to make you contact the administration because it is against the policy s?!
Only make complain and send to the complain department email and it is not allowed to transfer our calls to anyone in the hospital after time they stop taking my call because it is registered in the system i used another phone to contact them same thing with the hospital they start stop taking my calls.