Update: the description below accurately describes...

Update: the description below accurately describes my experience. Subsequent to posting, service manager Steve contacted me, and most issues were resolved to my satisfaction. I therefore upgraded the rating from 2 to 4 stars, and changed my non-recommendation of this service department to a recommendation.

Original post:
My 6-month old CR-V (bought at this dealership) was towed in with a dead battery two days. ago. I called to let them know that Honda Care would be towing me in. I was told (by Adara in the office) that because there was a cancellation, I'd be taken right away. I wasn't. When the work was done, I was told that a service bulletin for my problem had been issued (so it was a known problem), and the software for my Vehicle Stability Assistance feature had needed to be updated, and the battery was recharged.

My issues with this service visit:
1. I should have been notified about this problem BEFORE my battery died (since it was a known problem).
2. The battery should have been replaced by the dealer. This 6-month old battery now has a reduced life span because it had been drained completely, then recharged.
3. The service manager I dealt with (Nicole Damiano) did not explain to me that the problem was also related to the timing of my turning on the emergency brake (of all things). Instead, she gave me a copy of the service bulletin to read this information for myself.
4. The car was returned to me with the automatic headlight feature turned off. That night, I drove for almost an hour in the dark before I realized it.
5. The car was returned to me with the Lane Departure Warning system turned off. It was over a day before I realized this, and had to delve into the owners' manual to figure out how to activate it. Evidently, Road Departure Mitigation is related to Lane Departure Warning.....I think!
6. I had to find Nicole when I saw my car sitting in front of the building, after the service was completed. I don't know how long it had been sitting there, but I had just been checking to see what progress had been made. The paperwork was already on Nicole's desk, but one of the other employees had to go find her for me.