Even on the rare occasion that you can get through...

Even on the rare occasion that you can get through to "someone", in Croydon Council, it is only ever to "someone" who says "It is not my department".

You should realise that Croydon Council, are short of your money, because they spend a vast amount on training staff to say "It is not my department" who cannot tell you whose department it is and cannot connect you with relevant department. They are short of money either because you did not pay enough, or because they wasted it, by painting "arty" coloured patterns on tarmac roads that you cannot drive on, or on sides of buildings that you cannot see. You decide.

Don't worry, they have recently appointed a new executive, being paid more than the Prime Minister!