Erin Shaw

Review of Lansdale Tax Collector

My family arrived as a "walk-in" to get my 1 child...

My family arrived as a "walk-in" to get my 1 child a passport and we were told that we had to make an appointment, they were booked. However, both the USPS website and a sign inside the post office state "WALK-INS WELCOME." This is misleading to customers. While we understand that walk-ins are limited, the way the manager and staff explained it was that basically, unless you make an appointment, you can't be seen. We waited and there was a "no-show" for an appointment and still the staff would not take us. This is absurd and wrong on a moral level. The manager again said we had to make an appointment or we would not be seen. I filed a complaint to USPS and urged them to update their website and postal signage because it is a lie and waste of people's time. The signage should say "Passports by appointment only" ... that would be more accurate.