Tahnesia Burkett

Review of Viva resorts

DO NOT GO HERE!!!! My fiance and I travel regularl...

DO NOT GO HERE!!!! My fiance and I travel regularly and this is by far the worst experience that we have ever had! We were told that there was a $2 per day charge in order to use the safe which was fine because we wanted to make sure our valuables and passports would be ok. We chose to go on an excursion that would be very dirty so I locked my engagement ring as well as the balance of our spending money in our safe. I figured it would be safer there than carrying it around the city as we were told that some of the areas we were going in weren't the best. Upon our return we found that not only was our money stolen but my engagement ring as well was stolen OUT OF OUR SAFE!!! When we made the report to the hotel we were told that it would be 72 hours before we could get any information as to what was going on with their so called investigation. We knew the only person that had been in our room was our housekeeper so we confronted her. She pretended to fake cry and for the rest of the week she avoided cleaning our room and avoided us all together. When we went to inquire about the so called investigation, they pretty much tried to insult our intelligence and told us that the housekeeper was only in the room at a time when we were in the room. This was a total lie. It led me to believe that the hotel is well aware that the staff is full of thieves and they condone it and are likely a part of it. They treated all of the english-speaking guests including ourselves very poorly. The staff consistently acted like there was a problem to speak to us in English and that there was a problem that we did not speak Spanish, Italian, or French. Everything in the resort was very highly catered to the European and Spanish speaking guests including the food. It was absolutely the worst experience I've ever had traveling and would not wish it upon anyone. The beaches are beautiful, but the rooms and all of the buildings leak when it rains and maintenance did not make any attempt to fix those issues. We also found cockroaches in our room the very first night. Please do not waste your money going to this place especially if you are English speaking or American! Oh and by the way when we checked out somehow miraculously we were never charged for our so called safe in our room.