Golden Switchblade

Review of Park Hyatt Chicago

For a Park Hyatt there is quite a bit to be desire...

For a Park Hyatt there is quite a bit to be desired. The location is fantastic but the amenities seem to miss a bit for the top Luxury brand of Hyatt. In room coffee makers were cheap and very few options provided. The tea was abysmal. Le Labo bathroom amenities were quite nice but room service did not replace had to request extra. The check in staff was a little under-informed as when I checked in I was very unsure of my status perks, as I am the elite level Globalist I was surprised to not get a run down of any perks upon check in. I had to contact Guest services multiple times and they were always nice and cordial but I did not like that I was forced to ask for items which should have been in the room. The restaurant has a great view but the food leaves quite a bit to be desired, I would pass considering the options in Chicago. The pool is a nice feature but in a strange spot being on the floor with the restaurant, the locker room one day was nicely kept up and another was dirty and lacking items. Park Hyatt's usually have such a high level of service and luxury I was surprised to visit this one in my hometown and was completely underwhelmed.