Ian Johnson

Review of Austin Movie Show

This was my go to theatre for years, mostly becaus...

This was my go to theatre for years, mostly because it s about 2 min closer to my house than the next one. I ve easily spent several thousand dollars here over the years but those days are over now after my experience this evening with the general manager. I can t remember her name but she ll be the 50 something bleach blonde with the permanent grimace. I m not sure how a person can be both condescending and a robot at the same time but she nailed it, and for that I have to hand it to her.
Sooo... I purchased tickets online, which is the only way you can get a decent seat so it s pretty much necessary, but the website wasn t working properly so I had to re re retry for two days (granted, not continuously) which we all know how frustrating that can be but eventually I find a way to make it work, and when we get to the theatre it turns out I accidentally bought the tickets for the day before... ooops.... but they have the skew so they know I wasn t there and I m here now with my wife and two kids... I m obviously not trying to scam a free movie... the assistant manager says I need to call corporate to get a refund, he gives me the number I call and they say oh yeah it s fine we can t give you a refund but the manager at the theatre can give you passes, this happens all the time . Great! Well, not great because the assistant manager says HE can t do that only the Manager can... he gets her and she says... no. It s our policy to not give refunds or passes. And when I try to explain what corporate said, or what happened, or anything at all, she just kept interrupting me and repeating... it s our policy not to give passes or refunds I say I understand the policy but... it s our policy... yes, I get that, but I know you have the ability... interrupts me again it s our policy... again I start, I just got off the phone with corporate who said you can and do, do this all the time ... it s our policy...
as annoying as this story was to read it was much more obnoxious in person.
It just seems crazy to me to look at a person with their wife and children, all ready to see a movie and spend another $50 buck on top of the tickets I bought, on snacks and drinks and say basically we both know I have the ability to let you in and help you with this simple common, mistake. And I know you ve already paid, and I know corporate just said it s ok... but no... you and your wife and kids are gonna have to pay again .
I know this post will accomplish nothing and matter to no one but it s my only recourse at this point so I guess I ll just call it therapy and be happy with that.
Good customers permanently lost.