I had to cancel my flight almost two weeks before ...

I had to cancel my flight almost two weeks before the flight for Family / medical reasons. Had I booked directly through Air Canada, on these grounds, they would have been more generous. With Flightnetwork, I was charged an additional fee of $56.50 and only promised a credit if I rebook with the same Airline within one year. So in effect, was penalized for cancelling the flight with an extra fee, and had to pay for the entire fare for a flight which I did not take. Buyer beware!