Landed at 8pm and now it s 10:43pm, we are still w...

Landed at 8pm and now it s 10:43pm, we are still waiting in the lobby for our CONFIRMED room. We are asked to wait for at least half an hour more. I see 6 other families waiting with their large bags and kids in the lobby. Reason given was: room is not clean yet. Highly disappointed after a long journey.