Mike J

Review of Universal Studios Orlando

Just bought an annual pass. Reviewed to see if the...

Just bought an annual pass. Reviewed to see if there were restrictions because of covid. None stated when purchasing pass. Get to the park to pick up the pass and was told can t get in. Need to state covid policy upfront not have people show up and get turned away. Spent the entire week at Disney which states you need a reservation was not a problem. Universal advertises you don t need a reservation like Disney but then you show up to the park and have a problem. Very unprofessional practice.

Review update. spoke with guest services on 9/15/20 the gentleman was very polite and professional. He offered there is now a hotline to see if the park is at capacity which does not resolve the potential for this to occur again. His solution of a resolution was a less than adequate response for the amount of time driving to the park and home without being able to enter.. We could have made a reservation to visit Disney and not have encountered this disappointment of wasting a trip to Universal. It is clearly apparent universal does not care about their guests satisfaction. If there is someone higher up in management that would like a second attempt at trying to resolve my dissatisfaction my case number is GC1526876