Roger Stembridge Review of Shephards Beach Resort
The tile on the shower floor and tile on the wall ...
The tile on the shower floor and tile on the wall looked like the dirt and grime had not been cleaned out of it for a while. Granted, this may seem small, but to someone on a fixed budget, this is another matter. This hotel may have a fancy name and all type of amenities on the premises, but it s customer relations are The Pitts.
We staid here from 30 September through 3 October 2018. We were part of a USMC Reunion of an outfit I served with in Vietnam. Our room was the bedroom part of a suite on the 5th floor of the hotel. The person renting the suite was gracious enough to let us use the bedroom part of the suite.l
We had originally planned on leaving Thursday morning, 4 October; however, the person picking up our mail at home called us in the evening of 3 October and advised us we had a kitchen full of water from a sink that had somehow overflowed. Needless to say we started home, some 300-350 miles away, so we could deal with it when the sun came up.
We packed in a hurry and left thinking we had packed everything, but when we got home, we found that we left our 2 wedge pillows that were on the bed under the other pillows the hotel furnished. We both have bad reflux, and having these 2 wedge pillows is a great help. Granted, we left them, even as unintentional as it was. No problem admitting that. We immediately called the hotel when we noticed we left them, asking for their cooperation in locating the pillows and our making arrangements to recover them. As of this post, cooperation from this hotel is non-existent.
We have talked to everyone from the supervisor at the desk to housekeeping with adamant denials of locating our pillows. We were passed on the phone from one person to another who seem to care little or less. We have left numbers with staff to be returned, but we have received no call back. There is no excuse for this.
This is speculation on my part, but after serving as a law enforcement officer for 37 active years and seeing hotel staff convert found or left property to their own use, I would be willing to bet this is what happened. I also have the victim of a hotel doing this, and when I mentioned filing a police report, my property mysteriously turned up. For the record, it was not this hotel.
Granted, these pillows may sound like nothing to who reads this, but they are rather expensive, especially for someone on a fixed budget. If it were worth my time and money to prosecute an offender in this matter I would report it to the Clearwater Police and follow up on it. Driving over 300 miles and spending time in court for this is not worth it. Reporting it this way so that anyone else who stays here will be aware of it is.

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