Cass K

Review of Glendale Dodge Chrysler Jeep

I would not recommend this dealership to anyone. ...

I would not recommend this dealership to anyone. Here's an in-depth explanation as to why.

Last week my husband attempted to lease a new vehicle, the young salesman who helped us was pleasant and easy to work with, no issue on that front. Unfortunately to say the management of this dealership lacks tact, respect and professionalism is a fairly apt description.

After sitting down and going through the numbers, receiving an offer for his trade-in vehicle, negotiating and basically just waiting for the paperwork to be done up our salesman came out and said there was a small problem - our CA Registration said it was not transferrable and our vehicle could not be sold in CA as it was bought out of State and it was an emissions issue. We were totally confused, the car is only 7 years old and meets the emissions requirements. We were advised we should try selling it at CarMax or perhaps taking it out of State. We left, and spent time researching to learn this was absolute rubbish (as we had thought). After speaking with DMV, they confirmed this to be incorrect and had no idea why a dealership would blatantly advise mistruths. Apparently this happens to many of their customers and their customers frequently would sell their cars elsewhere then go back. Unfortunately for the dealership, we don't blindly believe what we are told, especially when we believe it to be lies.

So, I took the time to email one of the Owners (Joe), and the Finance Manager (Jackson) querying what on earth was going on. I was not snide, I was not bitter, I commended the salesman and reiterated we had no issue with him however the information he was being fed to pass on to us blatant mistruths and misleading and asked if they would please explain. Neither of the recipients bothered to reply, it has been over a week.

Since then, the salesman has followed up with us multiple times. He explained that the issue was in fact his Uncle (Joe) was not keen on the trade because he would have to have it sitting in the back of his lot for 90 days before he could sell it. We followed up on this to be told again this scenario was not correct, despite the vehicle initially being purchased in another State.

So after several hours of sitting in the dealership, three visits and a few hours utilizing Google then calling the DMV etc, we've come to one conclusion. This dealership is ridiculous and values no ones time. Today the salesman confirmed his Uncle was simply not interested in the Trade In Vehicle.

Here's a bit of advice to the Management Team of this dealership: Take a course on how to openly communicate with your customers rather than assuming everyone will believe fairy tales you concoct. Car salesmen already have a bad rep, you can't even have the spine to simply say "We'd like your business, but at this time I'm sorry we aren't interested in your Trade" Seriously, would that have been so hard? Whatever the reason we would have either thanked you for your time and walked away, or potentially worked an alternative solution. As it stands, the result of your inability to effectively communicate with customers is this negative review - which will be cross-posted on other social media review platforms - and I will never suggest anyone waste their time with your dealership.

I took the time to write this and publish it because I value my time and hopefully future consumers are aware of your "management techniques" and don't waste their time dealing with such BS.

Looking at past reviews, I'm certain you will reply with some form of deflection. The fact of the matter is, I have the email I sent along with a LOT of text messages from your own salesman, including the one received today confirming you simply weren't interested in the Trade (no, I did not text him, he texted me to apologize and wish us well; the poor guy is just trying to make a living and you're even wasting his time). So please, feel free to deflect to save face.