Rockridge Apartments

Rockridge Apartments
Beware of recent positive reviews, tenants were given giftcards if they gave positive reviews.
The only positive this complex has over any other complex I've looked at is the greenery which is hard to come by in Tucson and the only reason I live here still. However with new management I have noticed the groundskeeping has been slacking lately, a lot of grass has died, and the grounds are poorly maintenanced now.
The apartment was filthy when I moved in and was not cleaned after I brought it to the staffs attention, I was simply told it was cleaned already. However there was dog hair everywhere, dust everywhere, visible grease in the kitchen, and the carpets hadn't been vacuumed nor cleaned. Several appliances had to be replaced due to the extensive dog hair that couldn't be removed and ended up on everything.
Maintence is very difficult to schedule, and often requires many calls to get their attention or you just have to wait until it becomes an emergency and then they will show up.
There is defintiely a pest problem at this complex, as I've checked with others and it isnt just my apartment either. Others have expressed concern over the rodents and roaches. After months of bringing it to the attention of staff it still hasn't been resolved, even with daily phone calls.
The most difficult part of living here is that it seems none of the staff actually talk to each other. Every time you call it's like talking to a brand new person and having to start over. It makes it very difficult to have your concerns resolved. Even more upsetting is being lied to and baited and switched when moving into the complex.
Just be sure to look at the unit you are moving into and have any contingencies written down. Otherwise, unless you really need the greenery, there are other places that are nicer and less of a headache that you can move into than here. Good luck.