Terri Ramey

Review of Zywave

I used Zywave over two years ago and had a terribl...

I used Zywave over two years ago and had a terrible experience. I had an agency management system that did not integrate with Zywave and did not find this out until they agreed to let me out of their contract because nothing was working. I found the real truth out from a former employee that contacted me after she left to tell me what was really going on. Zywave took $5,000 as a start up and their product worked so poorly with my system that they just said they were honoring my request to exit the contract just a few short months later. I found out that they knew their product would not work as represented and sold and that they kept my $5000 after numerous opportunities to give it back, is the reason i am finally writing this post. I made numerous attempts to request my start up fee be returned but I was denied the first time and ignored the rest of the time. The only thing I can do is tell anyone that will see this and to be very diligent and cautious if you use this company. The fact that they let me out of the contract was an admission of the failure of their product to work with my system so why they didn't return my $5,000 speaks loudly about the real character of this company.