Word Pathetic is too small in describing this comp...

Word Pathetic is too small in describing this company................
One of the horrible companies you can find. The telephone is not answered ever and if answered its such a rude way of communication. I had applied and paid on December 29, 2016 and it mentioned my cards will be ready for collection in seven days. When I call after 12 days a rude lady answers and without even inquiring about policy number she says call after January 20, 2017. When I asked it was supposed to be seven days, the reply was we are very busy and don't have time. You should have applied earlier. Upto the limit she mentions "even you paid and the policy has started you cannot use the service until you get the cards and its not our problem if you cant use".