The absolute worst company I've dealt with in year...

The absolute worst company I've dealt with in years. I am a Kaiser member and they have zero coordination between the two companies. I have tried daily for the past month to get one order placed. They are playing a game and keep saying they don't have the fax (and don't have email capabilities). They don't care that my medical supplies (diabetes supplies for my kid) are urgent and needed for him to live. Multiple calls with them still hasn't resulted in resolution. If you ever have a choice to deal with another company I would strongly recommend that.