Melissa Whittier

Review of Sears Imported Autos, Inc.

I was out to the dealership the first time on Satu...

I was out to the dealership the first time on Saturday (an hour drive from my house) to look at a vehicle they had listed online. When I arrived I was told the vehicle was still being detailed and would be there the lot the following week. The next Saturday I took the car for a test drive. Then went to test drive a couple other cars from nearby dealerships. I was in a hurry so just emailed Ken Dube, the sales rep I was working with, asking if he could sell it for $24,000.00. I never received a response. On Monday I emailed another sales rep, William, since Ken did not respond. Awhile later I received an email from a Lisa. She told me Ken would follow up with me. I receive the following e-mail from Ken:

A 6 . price is $24500 , That will be the best deal , plus tax title fees

So, I email him back and tell him it s a deal. I call my lender and get her information and email Ken with her fax/email information. Then I get an email from Ken saying:

wait I cant do $24500 , I have to stay at the asking price of $26595 ,

After emailing with Ken, talking on the phone with his manager, John Lutsch, and speaking with the general manager, Mike Rater, none of them would agree to honor the price Ken sent me IN WRITING in an email.

They lost my business.... tread cautiously.... these sales people obviously don t care about trying to screw their customers. They would rather have you leave mad than give you a deal they offered you IN WRITING! Have some morals- clearly they don t!