Constantly phoning and complaining about missed bi...

Constantly phoning and complaining about missed bin collections up Grotto Road. Fill the complainant form out on the internet, it won't submit because I apparently don't know my own email address as it's invalid?
If it's not the black bags not being picked up it's the recycling!
How can one lorry manage to get up the road but the other ( being the same size) can't!!!!!
It's beyond a joke T.D.C.