Dennis Rector

Review of The Landmark Resort

BEWARE*** Housekeeping is suppose to honor the DO ...

BEWARE*** Housekeeping is suppose to honor the DO NOT DISTURB sign that is put in the key slot, they do NOT!!! They entered the room anyway and hid my child's iPhone and wallet in an hotel pillowcase. We always hide our belongings but it was so late in the day that housekeeping should have been gone. Took us forever to find his things. I finally had to call my older son and he sent a signal to the phone and it located it. If that had not happened we would never had found it!! My son was so upset that he thought someone was coming back to take his things, that he didn't want to leave the room. Took forever for management to get in touch with me. I went to the front desk and left several messages. I had to call back after I returned home. Jessica, in management, first said she spoke with housekeeping and no one put his things in a hotel pillow case and then later she said they did to keep from anyone else from coming in the room to take them?! WHAT?! Nothing was done! My child's vacation was ruined, he would not go back to the pool or beach!!! I will never stay here again!!! Stayed on lobby/street floor very noisy. The door on the inside did not have an extra lock for night time protection!!! Check in very slow!! Find somewhere else.