Jake Rubino is a very impressive professional youn...

Jake Rubino is a very impressive professional young man. After introducing himself he went right to the question as to why he was here. He immediately went to the problem site, made a thorough examination and advised the problem was, though minor, was a manufacturer' defect, covered by the RooterPlus warranty, has a replacement on his truck and it will be replaced shortly. After the replacement, he vacumned the water on the tile floor, cleaned up around the area, explained what was done and left us with a great feeling of a job well done. Congratulations RooterPlus for a having a well trained professional on your staff.