Jessica Blake Review of Genesis HealthCare System
At 23 weeks pregnant, and after dealing with debil...
At 23 weeks pregnant, and after dealing with debilitating heartburn for the last month, I decided to seek care at Genesis' Emergency Department in the middle of the night last night. I felt like I hadn't been heard at myprenatal appointments when trying to address the problem at Riverside. The staff at check in were extremely attentive, and showed true concern for my level of discomfort and did everything they could to make sure I would see the right doctor. Though the ER was very busy, I was put in a room within 10 minutes, seen by the nursing staff for tests to be run immediately, baby was checked on and doing fine, and they did everything they could to help me find some comfort while waiting to see a doctor. When the doctor came in, about 30 minutes after my arrival, he was very attentive and spent time to understand what I was feeling, checking my history, and asking me thorough questions about previous treatment I had received for an ulcer. I knew he was swamped and that I wasn't an urgent case, nor was anything super severe happening to me or my child, but the entire staff still made me feel as though I was just as important as the rest of their cases last night. The facilities are extremely nice and spacious, and truly comfortable and quiet. I am very thankful for Dr. Bomsta and the rest of the staff who helped me last night, as I finally have some relief from my severe heartburn.
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