Greg Doyle

Review of Sterling McCall Acura

Brought Sterling McCall a very difficult case that...

Brought Sterling McCall a very difficult case that I felt was handled extremely well.

I had purchased a used Acura at another dealer about 5 days prior to bringing it in for service. The car had been serviced it's entire life at Sterling McCall (I called ahead to understand that all preventative and recommended maintenance was performed), so I felt very comfortable purchasing it at the other dealer.

When I received the car there was a very minor transmission issue which I researched and discovered that there was an open TSB on the issue. I called Bobbi Bacon in the service department confirmed that if I brought the car in, the technician could recreate the issue that they would fix it no charge.

I brought the car in, they gave me a loaner and I waited for the results. I got a call later that day that the car needed an additional $2100 in repairs. Not a great thing to hear 5 days after buying a well maintained car!!

I pursued multiple avenues to see if I could receive assistance, the previous dealer was, unsurprisingly, no help. Acura customer care considered my case and denied it.

But then Sterling McCall stepped in and tried to leverage it's relationship with Acura. They submitted my case again to Acura, only to be denied again.

This is when they earned my business, they called me and gave me a significant discount off of the repairs due to the fact that the car had such a great maintenance record with them and they understood my situation. Did I spend money there? Yes. Did they earn it? Absolutely.

The service department there was a class act, Bobbi and her service manager were communicative and helpful. They do seem extremely busy, I would recommend patience to all customers, but overall, I'll be bringing the car back to Sterling McCall even while living 100 miles from the dealership.