Laura Smith

Review of Ocean Reef Club

I'm sure members and residents love the Ocean Reef...

I'm sure members and residents love the Ocean Reef Club. First off we stayed 6 nights and drove all the way from Texas. We brought a very small box trailor with our jet ski in it. They had us park it in the business center but then gave us a citation on it which read over stayed welcome. Not only did it hurt our feelings but we parked it where they told us! Our first night our a.c. did not work and it wasnt repaired until the next morning. We didnt even complain, but we were givin a bottle of wine and cheese spread for sweating through our first night. My main complaint is every security guard we encountered when entering the club was extremely rude, never smiled, and never said your welcome when we thanked them. One lady guard we encountered literally frowned and made us feel extremely unwelcome. You can't miss her because her attitude was atrocious every time. It was also strange how the guy at the tackle shop was really nice every time we went in until there was a member in the store at the same time. Then all of a sudden he was very smug to my kids. The place is beautiful no doubt, but watch out for the salt water crocs lurking around also. We went paddle boarding and snorkeling in the water and three nights later we saw a 15 foot salt water croc snatch a shark that was being caught right in the fishing village. There are no signs warning about any crocs! I would give 5 stars for all the maintenance help. The islanders that are on premises as maids, maintenance workers, waiters, etc. were all lovely and extremely hospitable, but I wasn't impressed with most of the other employees especially the guards which are the first and last impression. I'm sure the residents and members are never treated so poorly, but they also have a tag showing that they are members. I would definitely choose to stay elsewhere and be treated as an equal. It doesn't seem like residents like the resort guest either. I like to feel welcome when I go on vacation and my family felt the opposite.