I normally don't give poor reviews but paying $70 ...

I normally don't give poor reviews but paying $70 for 2 games (SIMS...maybe the other games are better but I won't find out) for my kids that cannot be downloaded & very poor support (no response, poor system to get answers, overall bad experience & 2 months later still trying). If your game doesn't download correctly, you will find it very hard to get support to help fix. Here is the typical response when you try and get help..."Support Contact Information - Sorry, No Channels are Available". Now they tell me that I need a new video card for my computer...what a waste!