The admission nurse was rude, it took them 5 hours...

The admission nurse was rude, it took them 5 hours to bring my mother to the er when she is 70 years old and was in pain. Not to mention they released my mother in the middle of an ice storm because she didn't want to do the colonascopy until I could be with her. I will never bring myself or my mother or anyone in my family to this hospital again after the non kindness or non treatment they refused to give her.