Spent half an hour with two separate representativ...

Spent half an hour with two separate representatives trying to verify whether my provider is still supported, got different answers from each. After verifying my entire information for a second time, I was told to call the provider directly, rather than following their own directions to call caresource first for verification. Further, in asking where to locate my closest urgent care facility, I was given locations in WI and IL (I live in OH), and warned that going to an urgent care facility will cost me 'a pretty penny.' Overall a time consuming and utterly unhelpful experience; not sure where to turn to find a provider or verify coverage at this point.