Keenans Adventures

Review of Holiday Inn Centennial Airport

We called days before asking if early check in wou...

We called days before asking if early check in would be ok since we were driving 13hours straight to get there. Guy said shouldn't be a problem. Well when we arrived at 10am they we're absolutely of zero help. They told us nope no early check ins, we are completely booked. Mind you the half empty parking lot on a Thursday. They were rude not even trying to be accommodating to our needs. Check in is usually 3pm we didn't get a room until after 3:30 and that was with me bugging the front desk. On our way to our room we saw house keeping cleaning rooms movimg at a very slow pace. The one manager women was helpful but I never saw her again. The whole time the front desk lady was rude and never made sense. She looked at me like I was an alien every question I had. Blinds were not completely dark out blinds and fridge didnt stay very cold. Walls are paper thin and rooms very tight. Rooms and building were clean and house keeping did a good job. I've stayed at a lot of hotels before but this place needs to up their hospitality and teach their front desk employee how to speak and talk to the guests.