Lewis Swales

Review of Easthaven Property Management

Have never in my life wrote a bad review but I fee...

Have never in my life wrote a bad review but I feel my experience with this company warranted it.

I got an email to confirm a booking. I confirmed the booking but asked if the property was dog friendly. I made it clear I do not have a dog but would like the opportunity to get a wee pupper sometime in the future. I ended the email saying that even if it was not pet friendly I would still like to view the property.

They emailed back to say it was no pets and would I still like to view. I responded promptly saying that yes I would like to view it still.

Fast forward to today, I get to the property to view it. And no one is there, I call the office and they say they did not book the viewing because I enquired about the pets rule.

This cost me a whole afternoon, a 90 mile round trip and as a self employed worker a whole afternoons loss of earnings.

The person on the phone offered no suggestions of how to fix this situation stating only "but the property is no pets", did not offer to rearrange a viewing and certainly did not offer any sort of apology or understanding of the inconvenience caused going as far as to deny that they received my emails.

In all, if I could rate this company 0/5 I most certainly would.

More than happy to change my review if I happen to have a positive experience with this company but I would not be seeking out the opportunity to request their services again.