Flight to London was supposed to depart at 19:50PM...

Flight to London was supposed to depart at 19:50PM, but got delayed until 21:45PM, so everyone made their way to lounges and to grab food, and then by surprise SmartWings announce that everyone should make their way to the gate ("Last Call" displayed shortly after) - that was pretty bad to be honest..

Don't bother purchasing 'economy lite' if you have two small bags, as one will have to go in the baggage hold ( 35) - take my word for it and don't bother trying to clarify anything with the staff at the airport.

Planes are super old and really loud!

Good points:
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- Staff on-board were surprisingly very friendly

- Free water was offered on board

- Safety demonstrations delivered over a video in English & Czech

- Free newspapers available as you board the plane.

- Checked in bags arrived back to London Gatwick in one piece.

Bad Points:
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- Flight delayed / badly organised.

- Horrific leg room (avoid if you're any taller than 5'9)

- Can't upgrade from economy lite if you've already purchased a ticket

- Staff at airport in Czech were not very helpful (perhaps due do English not being their first language) but that's understandable..

- Landing was a little rough, plane slammed down onto the runway at great force.

- The mobile app is horrendous

- Onboard wifi did not work (My devices failed to obtain an IP address)

- Old Boeing 737-800 plane

- No USB charging ports

Conclusion:
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- An OK airline for the money.

Advice:
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- Don't use this airline if you're tall (as I say, the leg room is non existent)

- Use the Lounge at the airport while you wait for your delayed flight

- If you're traveling with an economy lite ticket, remember that you can only take one bag (Bag Drop is 2 hours before the flight) - if you have an additional bag it's going to cost you 35

- Do not use if travelling on business (you'll be tired at your destination or won't arrive)

- Pre-book a meal and add extras to your flight using the full website (Don't attempt to do so via the mobile app since it is absolutely terrible)

- Allow plenty of time to get to your gate at Prague Airport (Security is AFTER duty free)

- If you book with Czech Airlines, you may end up on a smartwings flight (Code Share + same parent company), this also applies to Delta air (not owned by Smartwings, but also members of the skyteam alliance)