Just notice that for every negative or constructiv...

Just notice that for every negative or constructive review there is a Five Star review immediately lined up. Nicely done. I have to agree. I was treated at their Hematology unit here few times and when making an appointment over the phone the staff wasn't nice. Last time, when I asked for something, the man on the phone answered in nasty tone - just wait until I tell you everything. That was not necessary. Otherwise, I don't have a problem with the staff or the doctors. But the wait is ridiculous though. Why? I asked for the manager many times and I was told Jose Currasco (not sure about the spelling) runs the place. I wasn't able to talk to him in person - ever. Sir, please fix your department so we don't have to sit there all day. I understand you need to bring maximum revenue to the NY PRE$BYTERIAN CORPORATION, but you can't book 50 people for one hour. PLEASE. Don't forget that we're just people too. Your unit is close-by, and that's convenient for me not that I'm older. But other hospitals are doing much better. This is 2018!!!!