Gilbert Perez

Review of Gateway Chevrolet

Sales person Ricky A AMAZING 5 stars. Now, Julio M...

Sales person Ricky A AMAZING 5 stars. Now, Julio M from finance 1 Star. Julio contnued to push add-ons after multiple times me saying No. Then he stated that because I did not get GAP my interest rate went from 3.9% to 5+% even though the deal had already been made for 3.9%. He went to say "Is the heat making you frustrate"?, not professional at all.

Update 6/29/2020: GM Robert R contacted me, nice and respectful individual. He explained the outcome of the situation but he did mentioned that typically names of employees are not seen in reviews. Personally, knowing who provides good services and who does't in a customer service industry is important to me when reading a review to make sure I do what I can to have a positive experience. Again, thank you Ricky and his GM for the great customer service.