Very rushed at closing the file. After being hit ...

Very rushed at closing the file. After being hit head on by a drunk driver I was left with no car. They tried unsucesfully for 3 days to get me a car, I made a phone call and had a car 1 hour later. Nothing that was destroyed in my car was replaced after being told I just needed receipts after replacing the items. I was later told after the car was removed by them that pictures were needed. They closed my medical claim file after 9 days because I had not made as of yet while I was told by my doctor that it could take 6 to 8 weeks for my back and neck to feel back to normal... which it doesn't. They called me on a Wednesday afternoon to tell me how much I would be receiving to replace my car, and the rental had to be back Friday at noon. I was left to pay the rental fees until my new car was ready. Communication was poor, and the service was beyond disappointing. I was with them for 25 years with no claims... currently searching for another company with good reviews. More than willing to pay more for good service. Recommendations are welcome!