J

Justin Hiller

4 years ago

I initially contacted multiple dealers through Edm...

I initially contacted multiple dealers through Edmunds and recieved multiple quotes. My main point of contact was Vu at Gwinnett Place. He was always very informative and prompt about getting back to me. I was looking for a Honda Pilot and had first visited a dealer close to my house(Curry). After thoroughly researching prices/trade in/etc. I decided to make a purchase. The first dealer would not come down to the price/trade I wanted. Even though the salesman was very nice and pushed his managers hard, they wouldn't budge. So next I talked with Gwinnett. I told Vu I was coming in on my lunch break(since I work close) and I only had an hour. He showed me the vehicle, took my information and started to evaluate my trade. I then told him what I had been offered for my trade, what my lowest quote had been for the car, and I said "see what you can do". I knew from researching online that the prices were tough and aggressive, but realistic. I was in no rush to purchase so I was willing to wait. Vu took my offer into the Internet Manager, Kristian, immediately. Kristian came and told me that the numbers were in fact aggressive and he would evaluate them and get back to me that day. That is exactly what he did. He called a few hours later and told me what he could do. He came close to the trade and matched my lowest quote so I told him he had a deal. I arrived at the dealership a short time later, Vu was waiting with most of the paperwork started and they finished up my purchase with minimal time wasted. Vu and Kristian worked hard to get me in and out as quick as possible. They were always very nice, didn't pressure me, didn't get upset at the offer I made, and did their best to get me in the car I wanted for the price I wanted that day. That was exactly what I was looking for and they came through. I would definitely purchase from Gwinnet again and would ask for Vu and Kristian.

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