Just tried making an appointment at 4:35 PM. Was ...

Just tried making an appointment at 4:35 PM. Was told by the "after hours" staff in Dayton Ohio that appointments are not available when talking to after hours staff. Recommendation: expand your hours that appointments are available. 4:35 should not be considered "after hours." 4:35 is not really very late in the day, it would be normal for busy folks to call later in the day. Also, when the appointment center is available, please ask their employees to quit trying to discourage people from coming to the VA. This is a poor way to deal with your problem of being over-booked and too far out with appointments.