I have been a customer for almost 20 years and I a...

I have been a customer for almost 20 years and I am now looking for an alternative ISP. The performance of the network just gets worse and worse and my bills are increasing, through phone usage even though I signed up for a $20 call pack. The customer service has hit rock bottom, they used to be great, however now it seems iinet has reached the point where they have become too big to care about small customers any more. Staff refuse to apply refunds for poor service or misleading sales pitches. It's like they were suddenly taken over by Telstra. What happened iinet? Shame on you!