First time visit for a family members birthday mea...

First time visit for a family members birthday meal, setting is beautiful! Lovely traditional English pub with a welcoming roaring fire! Unfortunately my compliments end there. We was stood around waiting for 15 minutes after we had told the staff we had a table booked, they acknowledged the fact but we werent shown to our table. Though the meal was presented nicely, the burgers (which 4 out of 6 of us had) was incredibly dry (surprised as it was supposedly rib cap) the bun was stale and dry and the childrens mac and cheese was flavourless beyond belief. A real shame as i would happily come back for a bottle of wine beside the fire.