UPDATE June 26, 2017: The service manager, Ray Bo...

UPDATE June 26, 2017: The service manager, Ray Boudreaux, did eventually return my call. Phone communication has not changed, however, Emmanuel seems to communicate better by email. We've had our trailer in for other warranty items since. Same process.

My friends listened to me and purchased a 2018 Flagstaff V-Lite (same as our Windjammer) from Ron Hoover RV in Katy. I went for the walk-through with them this past Saturday. I learned at least three new things about our trailer during that walk-through and now realize how poor ours was with Demontrond. The sales/service/make-ready staff were all very professional and friendly. My friends were also satisfied with the process. I wish we had gone there instead of Demontrond.

By the way, we still tell EVERYONE about our experience. Even had a conversation with a couple at Mattress Firm Sunday.

ORIGINAL POST: We purchased our 2017 Rockwood Windjammer after the RV Show in Houston. David Torkelson was our salesperson. He was great. Even gave us his cell number and always answered when I texted. The purchase process was easy.

The delivery and everything since then was where things have gone wrong. We were told by David that the make-ready team were miracle workers and they would take care of the cleanup of the rig and some other minor issues that we found on our pre-purchase walk-through. We arrived on the delivery day and had to wait almost an hour (double-booked?). Walk-through took place. We pointed out all of the issues that still had not been addressed. We had to thoroughly clean the rig when we got it home because there had been zero miracle-working that day.

We found a damaged propane compartment door and received a "We owe" slip. So we brought the trailer into service (Emmanuel). When I can get Emmanuel on the phone, he's professional. The problem is, he doesn't return my calls. The service manager, Ray Boudreaux, has not returned my two calls. After leaving a message for Emmanuel at lunchtime yesterday asking for an update on the status of the warranty and "we owe" issues, he called back at 6:20 pm and simply left a message that he was returning my call and would be there for another 10 - 12 minutes....no updates.

Based on some of these reviews, I'm wondering what kind of condition our trailer will be in when we get it back. I gave 2 stars because of David Torkelson. I have already shared my experience with others and I believe I have succeeded in talking friends of ours who are currently looking at new trailers not to buy a Demontrond RV. We'll continue to share our experience at any opportunity.

I'll try to update this when/if there is ever a resolution.