Patrick Munson

Review of Brooks Brothers

Worst Brooks Brothers I ve ever shopped at. There ...

Worst Brooks Brothers I ve ever shopped at. There is a guy by the name of Matthew who is honestly the rudest sales associate I ve ever encountered.

I called (12/23, 4:30pm) to see if they had a tuxedo shirt in my size. Matthew responded via phone I m busy. I can t check that right now.

So I walked to the store that afternoon to see if they, in fact, had the shirt I needed in my size.

I arrive. I wait at the desk while Matthew frantically runs around. There are no more than 4 people in the store. I don t doubt he was busy, but a simple I ll be with you in one moment would suffice.

I wait. Matthew finally takes notice of me and says Yes?

I ask him if they have the tuxedo shirt in my size.

Um no. We don t make them that big, Matthew says. Try the other Brooks brothers in Midtown.

Would you mind finding out if that other store has my size before I go all the way there, I ask.

No I am busy, he replies.

Are you able to look it up on the computer, by chance, I inquire.

Sure, I ll just look it up on the computer I don t have, he says super sarcastically.

ARE YOU SERIOUS? I m literally ready to drop $200+ on a shirt and this dude talks to me like that?

Yes - I called him a jerk. Maybe uncalled for, but how else should I have responded?

Well, Mr. Matthew responded with a loud half-yell in front of the entire store, YOU RE THE JERK!

Maybe I was a jerk. I don t think so. Honestly I just needed some help. I came to BB for a last minute tux shirt (a stressful ordeal in and of itself) and left extremely frustrated and shocked.

Honestly don t know if I ll ever shop at Brooks Brothers again. I walked a few blocks to Joseph Abboud (spent about $1,200 on other stuff I needed) and they were amazing.

Just thought you should know. Longest review ever. Really disappointed.