David Phelps

Review of BJ Pool & Spa

What an amazing place! I had little hopes of being...

What an amazing place! I had little hopes of being able to buy a new hot tub that I would enjoy, but they made it happen. I originally made what I thought was a good decision when I bought the best Jacuzzi brand spa I could buy about ten years ago, but it was a nightmare. I had the hardest time keeping the pH levels right, and was constantly making repairs. BJ sells Dimension 1, and there's no comparison. I know of no better spa, and found the one I wanted, but figured it would be far more than I could afford. In fact, it is, but they made a deal that made my dream come true. In fact, it was such a good deal that I actually felt guilty when I left. Not only that, but a crew was sent out on the coldest day of the year to install it. Even though the old tub was frozen to the ground, and the crew had to work under impossible conditions, with wind chills below 0, they were laughing and smiling, and cut no corners. Truly professional in every way, as is the whole business. The reason why I checked them out first when others push their discounted prices so hard is because when I was struggling with the old spa years earlier (I finally gave up on the tub five years ago), they were always cheerful, friendly, and helpful, even though I spent most of my time there getting free water testing, sometimes more than once a day, getting free advice, and rarely ever buying anything. In other words, I was what most businesses would consider to be a royal pain, and a waste of time. But they never made me feel that way. When I was there this last time, thinking I would be wasting their time again while confirming I'd never be able to afford the spa of my dreams, several customers came in, most looking for free water tests, just as I had done years before, and each was treated as though they were good friends. In fact, I left feeling like I had just made a new friend as well. This may well be the best business of any kind I've ever dealt with. I'm truly and totally stunned.