Barb Ammann

Review of Country Inn and Suites, Baymon...

Very unpleasant experience!! Arrived at 3:30 and ...

Very unpleasant experience!! Arrived at 3:30 and told by desk staff that we couldn t check in until 4 p.m. because the owner was on site unless we paid an additional fee. She told us we could explore the 1st floor and outside and come back at 4 p.m. which is what we did. Upon check in we were asked for our credit card and photo ID - we provided credit card and drivers license. She then took a photo copy on the same page of both then asked for it to be signed and dated. We were uncomfortable with this as we have never been asked to do this anywhere in our extensive travels in the US or other countries we ve been to. My husband did sign and date the copy. She then took us over to what was described as a Cottage A she left us in the vestibule between our room and Cottage B and said the door was open. This building was nothing more than an old garage converted into 2 rooms. We looked around the room..my husband turned on a wall sconce which fell off the wall and was hanging by its wiring. We flushed the toilet but it did not work properly. The bathroom had a toilet and shower curtain between the 2 - no separate shower enclosure all open as one room. We attempted to open a crank window upon which time the entire window sash fell out of the window frame onto the ground outside. There was mold growth on the frame and windowsill. Upon discussing this we determined this was not a place we could spend 2 nights. We went back to the front desk rang the bell because no one was there. The same desk clerk came shortly and we said the room was unacceptable due to the issues we have just mentioned. We requested a credit for what we were charged and asked for our PERSONAL information (photo copy of DL and CC) back. At which point she wrote the email address for the manager and said we would need to email our request. She then went to a back area for a couple of minutes, supposedly to retrieve our information. When she didn t come back my husband went back there and she refused to give us our photo copy until she contacted the general manager. The copy was on the counter along with all the other guests personal information at which point my husband grabbed our information and left. In general, the place is in disrepair and unclean. They were totally unprofessional on how they handled this unpleasant situation.