We held a large conference at the Hilton in May of...

We held a large conference at the Hilton in May of 2014 and experienced a less than cooperative attitude from sales and management in resolving our final bill per the contract. The initial sales representative inflated the room nights that we originally discussed. We didn t catch the error and subsequently had to pay the penalty per the contract. Our initial sales representative departed the Hilton and was not able to add clarity to the issue. We attempted to explain our position and were basically stonewalled by management who never answered or acknowledged receipt of our correspondence.

Morale of story don t be pressured into quickly signing a contract; if you find a discrepancy, deal with it immediately; don t expect the Hilton to listen to your side of the story; or expect them to answer personal letters sent to the General Manager and Sales Manager; or to return scheduled phone calls
Worst customer service I have ever experienced. The Hilton will not get another chance to do better. Rude and inconsiderate behavior in handling our issue.

MR in Denver, CO