Olivia Moody

Review of Kens Stereo Junction

*** Thanks to Michael Jones owner for calling me b...

*** Thanks to Michael Jones owner for calling me back to apologize. Thanks also to Austin for making efforts to resolve my concerns of paying for services not yet rendered. My suggestion moving forward is that you all should ask for 25% down or charge a set fee to reserve an appointment for installation services for equipment not purchased from your company and not just charge the customer for the full job up front and then deny a refund in full for something you have not done for the customer. Please make sure you are explaining to the customer that the reservation fee is non-refundable if their appointment is not kept.*******

My son stopped by the Macon location on Monday June 26, 2016 around 2:30 pm. He went to ask if someone was available to take a look at a radio he had attempted to install in his car himself to see if they could give him some ideas of what he had done wrong. The sales person went out to the car to look at the radio and explained to my son that he could install it for him for $118. My son was advise it would only take about 30 minutes to complete the installation so the representative asked him to step back in pay for the installation. Once my son had swiped his debit card to pay for the installation thinking that they were available to do it the same day the sales representative proceeds to advise him after payment that he needed to schedule the installation for a later date. My son went ahead and schedule the appointment but after returning to the Metro Atlanta area where he resides he was able to resolve the issue with the radio himself. When he calls back to the store about 3 hours later to advise them that he no longer need their assistance with the installation of the radio ( which was not purchase from them) they proceed to advise him that they have a no refund policy and can only offer him a store credit for his $126 he paid for them to install a radio that they are not even installing. I understand a business have policies but it is absolutely absurd for someone to pay you in advance for a service that you did not perform and then refuse to give the customer there money back. This is a very shady business practice. My son is a recent college graduate working a minimum wage job currently and does not have a $126 to simply give to someone for something they di