Noni Largoza

Review of Makati Shagri-la Manila

This hotel allows guests to wait in line at the Re...

This hotel allows guests to wait in line at the Registration for a long time. I waited >15 minutes to be served. After a long flight this MUST NOT occur if your hotel is 5 star hotel, if. Should always have a provision that no guest should be waiting greater than few minutes

I asked for mangoes a my choice of daily fruit but all I got was bananas

he lost and found if quite inept. Similar experiece with long wait at the Registration. I called ahead and advised that I left an item and the room (which was secured by the hotel) however they had me wait >15 minutes for the item to come down from "heaven"

Snagri La needs to match the service provided by Manila Peninsula, in my book you are way behind overall.

I drove to check in by myself and I was told I cannot park my car. Where the hell do you want me to park my car with my internationl suitcases in them. Must provide a spot for registering guests .. This type of service reminds me of Motel 6 service.